SG Care Package-Woocommerce/Ecommerce
WooCommerce is an eCommerce plugin for WordPress, which demands constant updates and compatibility testing. We’ve developed, secured and provided maintenance services for well over 50 websites. Trust in our robust processes to make sure your store is always working, protected, and secure. Our aim is to provide peace of mind so that you can focus on what’s most important – building your business!
Frequently Asked Questions
Building a reliable and scalable web platform is not a one-off project. Getting it up and running does not necessarily make it “finished.” Keeping the site maintained and updated is key to ensuring that your web presence remains cutting-edge.
Modern websites have vast amounts of content to display, top-notch security, and are constantly evolving and updating, even when you’re not directly doing anything to them. They can suddenly start loading slowly, get hacked, or just mysteriously break because of a plug-in update.
Often times, these issues can seem major, but are actually relatively routine and have simple solutions – for those who understand how the site is constructed. That’s where we come in.
We love making your most complicated projects feel simple and straightforward, so that you can focus on what’s most important – building your business!
You don’t need a fully-staffed IT department to make sure your website is running smoothly.
SG Web Partners helps successful businesses grow further and scale powerful WordPress solutions. You will get a full-stack team determined to solve your problems and increase your revenue – and best of all, you have them only exactly when you need them!
Our WordPress expertise are for businesses that want to offload their technical stack to a proven team of WordPress contributors. We ensure that your platform follows the best code standards, and we will keep introducing new features and optimizing the platform for speed, security, and usability.
No last-minute scrambles: With our retainer program, we’ll develop and consistently implement your development needs while you focus on running your business. Everything gets done on time, even if you forget about it.
Easy to budget: On our retainer program, all your major needs will be covered by one flat monthly fee – and a cheaper monthly fee than paying an in-house entire IT team to do the same job.
Priority treatment: Retainer clients are always top priority for us – so if you have something that needs urgent attention, you shoot directly to the top of our priority list, every time.
Efficient expertise: We’ve seen a lot of different tasks at SG Web Partners, so whatever you need, we’ve probably done it before. That means you’re not paying us to train or to learn on the job. We know how to do what you need done as soon as you ask it.
When you hire in-house staff, you get a highly qualified individual specializing in one aspect of web design, development, or support.
With SG Web Partners’ Support and Growth Packages, all of our senior web development, design, project management, and hosting professionals work for you at at one blended rate to help you meet all of your ongoing web needs and business goals.
We are dedicated to delivering superior web management service to ensure you have the expertise, support and resources you need for your websites and applications to reach their full potential. Whether it’s implementing a new feature, handling maintenance and updates, or providing emergency web assistance, our team of experts is there to help.
All services provided by SG Web Partners are available for maintenance – Design, Development, Analytics, Reporting, Analysis, Conversion Optimization/Continuous Improvement, etc.
To submit requests, you simply submit a ticket on Basecamp, our project management hub. Our team will reply with a confirmation that the task was received, and either act on the request or provide more information for you to choose how you’d like to proceed.
Monthly hours do carry over in quarterly chunks. So if you don’t utilize all hours for January, you can carry them over into February.
Carryover time does not, however, move past the quarter you are currently in. Time not spent in February can’t be applied to October, for example. Please note that your monthly hours are dependent on your monthly plan.
No, this is done with our payment processor, Stripe, the same payment processor Amazon uses. When you enter your credit card details on our site, our payment processor securely collects your payment information and passes a token to our site to respond if payment is accepted. Our servers do not store your card info and using tokenization ensures that no sensitive card data ever needs to touch our server.
Bill payment occurs monthly and is entirely automated. You just make sure you have a valid Visa, Mastercard, American Express or Discover card on file and we will take it from there. Your payment will be processed every month within a few days of your billing date.
Yes. We don’t want to hide this in the fine print, so we need to point out that with every maintenance package, we do not require a minimum commitment.
It doesn’t matter which plan you choose – in fact, after first 3 months of your plan, you’re free to change to a different plan at any time with absolutely no penalty. If a change in plan is requested, it will go into effect starting the following month.
We’re going to level with you – we’re not experts in EVERYTHING. Our specialty lies in creating websites and giving you the infrastructure to do business with your customers efficiently. But truth be told, we’re tech & development experts – not marketing pros.
So we feel like it’s important for us to let you know some of the stuff that isn’t included in ANY plan.
Thus, services such as Email marketing and Social Media isn’t included in any plan. Our specialty lies in creating websites and giving you the infrastructure to do business with your customers efficiently. We’d help you with this stuff if we could, but it simply is not one of our specialties.