SG Care Package - WooCommerce/Ecommerce
Frequently Asked Questions
Building a reliable and scalable web platform is not a one-off project. Getting it up and running does not necessarily make it “finished.” Keeping the site maintained and updated is key to ensuring that your web presence remains cutting-edge. They can suddenly start loading slowly, get hacked, or just mysteriously break because of a plug-in update.
To submit requests, you simply submit a ticket to email@example.com or on Basecamp. Myself or Sevy will reply with a confirmation that the task was received, and either act on the request or provide more information for you to choose how you’d like to proceed.
Because of the time it takes to learn your specific requirements, in addition to resource planning, we do not offer a free trial. However, if SG Care doesn’t meet your requirements, we will happily refund your money within 30 days.
Monthly hours do not carry over in monthly chunks. So if you don’t utilize all hours for January, you can’t carry them over into February.
Bill payment occurs monthly and is entirely automated. You just make sure you have a valid Visa, Mastercard, American Express or Discover card on file and we will take it from there. Your payment will be processed every month within a few days of your billing date.
No, this is done with our payment processor. When you enter your credit card details on our site, our payment processor securely collects your payment information and passes a token to our site to respond if payment is accepted. Our servers do not store your card info and using tokenization ensures that no sensitive card data ever needs to touch our server.
Our maintenance plan is a considerable investment. We offer a premium support packages that includes 10 hours, 20 hours, and 40 hours of additional support and updates to your site. Our hourly rate is $100/hour, we have found a happy medium for our clients to receive ongoing support at discounted rate for any updates they want to make on their site.
Note: If you exceed the allotted support hours in a given month, each additional hour will be considered out of scope and will be billed at our hourly rate of $100/hour.
Social Media isn’t included in any plan. Our specialty lies in creating websites and giving you the infrastructure to do business with your customers efficiently. We’d help you with this stuff if we could, but it simply is not one of our specialties.