Our Support & Maintenance Services
Whether it’s implementing a new feature, handling maintenance and updates, or providing emergency web assistance, our team of experts is there to help.
Monthly Maintenance Retainers
At SG Web Partners, we focus on collaborative relationships between our clients and specialists. This way, you get a consultant who already understands your business, and can perform regular maintenance and continuous improvements without issue.
Agile Maintenance Retainer
Our agile maintenance model gives you the power to make regular updates and changes to your site, at your demand, without paying for more than you need. You pay for a block of maintenance time, and you get to decide how – and when – you use it.
Web Hosting
With SG’s web hosting services, you will have a secure home on the Web, which means maximum security and minimal downtime.
Continuous Improvement
After site launch, you’ll want to make fresh changes, additions, and updates. Our ongoing support options keep you running smoothly.
Emergency Website Support
Sometimes emergencies come up, and something needs to be handled outside the scope of normal business. We offer an additional 24/7 support line for those who sign up for the service in advance. If you have a mission-critical website, this service may be for you, as we can set you up with our support pager number.
Discuss Your Website Development Project with Us.
Let’s TalkTypical Project Includes
A Blueprint for Success
Our Continuous Development + On-Going Support Process.
SG Web Partners is a high quality WooCommerce + Shopify Shop, we can help with theming, custom plugins, and integrations. Our developers provide best in class techniques and apply agile methodology to maximize business value.
Proper Planning = Project Success
An extensive initial discovery and planning process safeguards against assumptions, provide accurate timelines and scope of work, and establishes proper communication and feedback channels.
Setup Staging Environment/Backup of site
— Create a Development Environment (Staging)
— Identical Code Base (Github)
Software Updates
— Update Platform Theme
— Update all 3rd Party Applications
— Update all Non-Platform Plugins
Comprehensive Testing
— User testing to ensure all functionalities + 3rd party integrations work properly
— Ensure site is optimized across multiple browsers, screens and mobile devices
— Receive final approval for launch and enter a code freeze
Kick Live Site into Maintenance
— Create branded maintenance page
— Set a scheduled time to perform live updates backup database + verify
Process Updates
— Deploy the staging server to live website
— Monitor site performance to confirm everything is working properly
